Henton’s Computer Services is committed to protecting your privacy and ensuring that any personal information you provide is handled safely, securely and in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
This Privacy Policy explains what information we collect, how we use it and your rights regarding your personal data.
1. Information We Collect
We may collect and process the following information:
Personal Information
- Name
- Address
- Email address
- Telephone number
- Business details (for commercial clients)
Technical Information
When providing IT support, we may temporarily view or access:
- Device information
- System logs
- Software and hardware details
- Error messages
- Network information
We only access what is necessary to complete the work requested.
Payment Information
We do not store card details.
Payments made via PayPal are subject to PayPal’s own privacy policy.
2. How We Use Your Information
We use your information to:
- Provide IT support and related services
- Communicate with you about appointments, repairs or enquiries
- Supply invoices, quotes or receipts
- Maintain internal records
- Meet legal or regulatory obligations
We do not sell, rent or share your information with third parties for marketing purposes.
3. Data Security
We take data security seriously.
Any personal information we hold is stored securely and only kept for as long as necessary to provide our services or meet legal requirements.
If we handle your device, we take all reasonable steps to ensure your data remains private and protected.
4. Data Retention
We retain customer information only for as long as needed to:
- Provide services
- Maintain accurate financial records
- Comply with legal obligations
Technical data accessed during repairs or support sessions is not stored unless required for ongoing work.
5. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data (where legally permitted)
- Object to or restrict certain types of processing
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us directly.
6. Third‑Party Services
Some third‑party tools (such as PayPal or website analytics providers) may collect their own data. These services operate under their own privacy policies, which we do not control.
7. Cookies
Our website may use cookies to improve functionality and user experience.
For more details, please see our Cookie Policy.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us.